EXTERNAL SERVICES
INTERNAL SERVICES
LIST OF OFFICES
FEEDBACK MECHANISM

Building a geospatially-empowered Philippines
 © National Mapping and Resource Information Authority 2021
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CLIENT SERVICE UNITS (CSU)
All branches of NAMRIA namely: Hydrography Branch (HB), Mapping and Geodesy Branch (MGB), Resource Data Analysis and Resource Branch (RDAB), Geospatial Information System Management Branch (GISMB), and Staff Support Branch (SSB), have designated CSUs to respond to all inquiries and feedback Please use the contact information below to directly communicate with them.

CSU EMAIL PHONE
CSU - MGB csu.mgb@namria.gov.ph +632 88104831 local 612
CSU - HB csu.hb@namria.gov.ph +632 82413494
CSU - RDAB csu.rdab@namria.gov.ph +632 88104831 local 750
CSS - GISMB css.gismb@namria.gov.ph +632 88104831 local 444 or
+632 88875466
CSU - SSB csu.ssb@namria.gov.ph +632 88105453



Building a geospatially-empowered Philippines
 © National Mapping and Resource Information Authority 2021
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FEEDBACK FORM
Feedback as a result from a client request is part of the client service flow of the Citizen’s Charter. Clients are provided with a 5-point scale to rate their overall experience in terms of timeliness of provision, quality of staff service, location and facilities. It also asks client comments, suggestions, and recommendations. Please access the feedback form through the QR code below.
Feedback Form

or access the Client Satisfaction Form



Building a geospatially-empowered Philippines
 © National Mapping and Resource Information Authority 2021
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COMPLAINTS DESK
Please send all complaints to citizenscharter@namria.gov.ph. The following details are required to expedite your complaint : your full name and contact information, narrative of the complaint, evidences, and name of the person being complained.

How are complaints being processed?
All complaints received will be processed by the Committee on Anti-Red Tape (CART) of the agency.

The CART browses, evaluates, and determines the complaints received on a daily basis. The CART shall investigate the unit or office subjected by the complaint, if necessary. After the conduct of the investigation, the CART shall submit within ten (10) working days an incident report and recommendation to address the complaint for the Administrator’s appropriate action and approval.

The CART shall inform the complainant via email of the action taken by the agency to address the lodged complaint.

You may also file your complaint at the following government hotlines:
AGENCY CALL SMS
Presidential Complaint Center (PCC) 8888 None
CSC Contact Center ng Bayan 0908-8816565 0908-8816565
Anti-Red Tape Authority 8478-5093 None



Building a geospatially-empowered Philippines
 © National Mapping and Resource Information Authority 2021
 
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