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NAMRIA utilizes a 24/7 web-based information system called the Internal Client
Request Management System (ICRMS) to facilitate requests between delivery
units or offices. The client only needs one step to start off the request, and the
system will automatically send notifications at each step of the processing unit
actions. The requestor will be notified once the request has been received,
approved, processed, and delivered. Below is the list of records, documents, outputs, and services that can be requested through the ICRMS. |
| PRODUCTS | RESPONSIBLE UNIT | |
| Certificate of Contributions | Financial and Management Division | |
| Certificate of Remittances | Financial and Management Division | |
| Income Tax Return | Financial and Management Division | |
| Tax Certificate | Financial and Management Division | |
| Updating of Libraries | Geospatial System Development Division | |
| Generating Reports | Geospatial System Development Division | |
| User Training | Geospatial System Development Division | |
| Access Support | Geospatial System Development Division | |
| Infographics | Geospatial System Development Division | |
| Speeches | Geospatial Information Services Division | |
| Messages | Geospatial Information Services Division | |
| Review of articles | Geospatial Information Services Division |
| CLIENT STEP | AGENCY ACTION | FEE | TIME | RESPONSIBLE UNIT | ||
| 01 | Submit authorized request with requirements, if any | Receive request | None | 5 min | Receiving Personnel | |
| Approve request | 1 day | Approving Officer | ||||
| Process request | 5 days | Processing Personnel | ||||
| Deliver request | 5 min | Processing Personnel | ||||
| 02 | Validate and accept delivery of request | System automatically closes the transaction after 3 days | 4 hours | Not Applicable | ||
| TOTAL PROCESSING TIME: | 6 days, 4 hours, 10 minutes | |||||
