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All clients are advised to talk to a Map Sales Office (MSO) staff to determine availability of product,
documentary requirements, required fee, delivery options, payment options, and processing time.
Clients can also purchase printed products through the eMapa at https://namria.gov.ph/eMapa/. Options for OFF-SITE CASH PAYMENT allow clients to pay the required fees through the Land Bank of the Philippines (LBP), or as per instruction of the MSO Staff. Clients must secure Proof of Payment (POP). For online ordering, the shipping fee and delivery time are not included in this procedure. |
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| CLIENT STEP | AGENCY ACTION | FEE | TIME | RESPONSIBLE PERSONNEL | ||
| Inquire about the printed products to buy | Discuss product specification, service requirements, availability, processing time, payment options, price, and delivery mode | None | Time starts after the client submits all requirements, if any, and MSO Staff acknowledges the TOA the ECR. | MSO Staff | ||
| Provide client details | Fill out the Client Details of the ECR | |||||
| Identify the printed products to buy | Fill out the Product Details and generate ECR and show the Terms of Agreement (TOA) | |||||
| WALK-IN CLIENTS | ||||||
| 01 | Acknowledge TOA and validate the product to buy | Issue Order of Payment (OP) | None | 15 min | MSO Staff | |
| 02 | Pay the required fee | Issue Official Receipt (OR) | 10 min | MSO Collecting Officer | ||
| 03 | Present OR | Verify and record OR on ECR | None | 5 min | MSO Staff | |
| Prepare printed product | 5 min / product | MSO Staff | ||||
| Release printed product | 5 min | MSO Staff | ||||
| 04 | Accept printed product | Release OR and ask the client to accomplish the Client Satisfaction (CS) form | 15 min | MSO Staff | ||
| TOTAL PROCESSING TIME: | 45 min | |||||
| e-MAPA CLIENTS | ||||||
| 01 | Browse product to buy at eMapa | Display product specifications | None | Client Driven (CD) | Not Applicable | |
| 02 | Send cart for verification | Call/Email client to verify product on cart | 10 minutes | MSO Staff | ||
| 03 | Validate the ordered product | Send Order of Payment (OP) | 10 min | MSO Staff | ||
| 04 | Pay required fee (Off-site payment) | Verify Proof of Payment (POP) | See PP Table | CD | MSO Staff | |
| 05 | Send digital POP | Verify POP | None | 30 min | Cashier | |
| Prepare printed product | 5 min /product | MSO Staff | ||||
| Release printed product and OR | 10 min | MSO Staff | ||||
| Send Client Satisfaction (CS) form link | ||||||
| TOTAL PROCESSING TIME: | 55 minutes + CD time | |||||
| Accomplish CS form | Accept and verify CS form | None | Optional | MSO Staff | ||
| Accomplish Product Evaluation (PE) form | Accept and verify PE form | None | For returning clients | MSO Staff | ||
