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Incumbent NAMRIA employees can request any products or services available by using the
Internal Client Request Management System (ICRMS). ICRMS is an automated system
developed internally to serve as the online request facility between NAMRIA offices or units. |
| PRODUCTS | RESPONSIBLE UNIT | PT | |
| Analog Maps and Charts | Map Sales Offices | 3d | |
| Digital and Analog Data | Hydrography Branch Mapping and Geodesy Branch Resource Data and Analysis Branch |
3d | |
| Publications | Geospatial Information System Management Branch | 3d | |
| Records and Documents | Support Services Branch | 3d | |
| Satellite Images and Aerial Photos | Mapping and Geodesy Branch | 3d |
| SERVICES | RESPONSIBLE UNIT | PT | |
| Learning and Development Services | Support Services Branch | 7d | |
| Technical Support and Maintenance | All Branches | 20d | |
| Engineering Support and Maintenance | Support Services Branch | 20d | |
| Printing and Reproduction Services | Mapping and Geodesy Branch | 20d |
| CLIENT STEP | AGENCY ACTION | FEE | TIME | RESPONSIBLE UNIT | ||
| Inquire about product or service | Discuss product specification, service requirements, availability, and processing time | None | Time will start immediately after submission of requirements, if applicable | Any Branches CSUs | ||
| 01 | Submit authorized request | Receive request and verify submitted requirements | None | 20 min | Receiving Personnel | |
| Verify request and submitted requirements and notify client approval/ disapproval of request | Approving Officer | |||||
| Determine and notify client start and end date and time of preparation or execution of request | 15 min | Processing Personnel | ||||
| Notify client delivery of request | 5 min | Receiving Personnel | ||||
| 02 | Fill out Acceptance and Feedback Details on ICRMS | Verify acceptance and feedback on ICRMS | 5 min | |||
| TOTAL PROCESSING TIME: | 45 min | |||||
